We agreed to co-present a workshop with the Head of the Counselling Service at the AMoSSHE (Association of Managers of Student Services in Higher Education) Conference on
Friday 18th July. The workshop outlined the project we facilitated “Improving Access to the Counselling Service”. A case study is available on our website: http://www.sheffield.ac.uk/piu/casestudies
As well as giving an overview of the Counselling Service improvement project, the workshop enabled participants to identify and share common problems that face senior staff in Higher Education Student Service departments and start to share some of the ways they are starting to improve things.
Attendees were really interested in hearing about the improvements at the Counselling Service and there was a feeling that many of the challenges were also affecting most of the HE sector. We hope that we also helped people to think about addressing the challenges using a lean approach and thinking about scoping projects into small, manageable parts.